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Vanderhall customer service is poor.
#12

I’ve had only good interactions with my dealer so far; iMotorsports in Chicago  also has two shops in Fla.

I had an appointment made for the suspension stop fix a week ago and the night before the appointment, I went out to do a “pre-flight” inspection for the next morning’s trip to the dealer ( 40 miles ).  Found liquified grease leaking from the left front wheel bearing.  Boot was fine and anyway, it was just starting to come out of the bearing area about the axle. Some distance from the boot.

Called dealer the next morning and they put me onto the VH flatbed service under warranty.  Three days later, my hesitation, I called and received an apt to have it carted to the dealer.  They have had it for two business days so far and I should get some info tomorrow about the status of a bearing replacement.  They said they would have to order that replacement and could get it overnight but needed to see the issue first.

That seems reasonable to me.  I have asked them to check the torque/ status of the other front bearing assembly while they are repairing the drivers side failure.

I will post back a follow up on how this is resolved for reference.
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Messages In This Thread
Vanderhall customer service is poor. - by Vector-BFC - 04-07-2020, 10:10 PM
RE: Vanderhall customer service is poor. - by Trip - 04-08-2020, 02:48 PM
Fiddyfoe - by Fiddyfoe - 04-11-2020, 02:33 AM
RE: Vanderhall customer service is poor. - by coolwhip - 04-11-2020, 05:52 PM
Fiddyfoe - by Fiddyfoe - 04-11-2020, 11:57 PM
RE: Vanderhall customer service is poor. - by wayne ford - 08-08-2020, 08:34 PM
RE: Vanderhall customer service is poor. - by coolwhip - 08-08-2020, 08:48 PM
RE: Vanderhall customer service is poor. - by Vector-BFC - 04-11-2020, 07:45 PM
RE: Vanderhall customer service is poor. - by BLACKJACK2020 - 05-25-2020, 09:09 PM
RE: Vanderhall customer service is poor. - by Fiddyfoe - 05-26-2020, 01:39 AM
RE: Vanderhall customer service is poor. - by BLACKJACK2020 - 05-26-2020, 05:57 AM
RE: Vanderhall customer service is poor. - by Vector-BFC - 05-26-2020, 12:58 PM
RE: Vanderhall customer service is poor. - by halvarez1017 - 07-19-2020, 03:19 AM
RE: Vanderhall customer service is poor. - by PaulAB - 07-19-2020, 07:06 PM
RE: Vanderhall customer service is poor. - by Vector-BFC - 07-19-2020, 07:12 PM
RE: Vanderhall customer service is poor. - by PaulAB - 07-19-2020, 07:34 PM
RE: Vanderhall customer service is poor. - by halvarez1017 - 07-19-2020, 08:38 PM
RE: Vanderhall customer service is poor. - by Vector-BFC - 07-19-2020, 11:27 PM
RE: Vanderhall customer service is poor. - by PaulAB - 07-19-2020, 11:40 PM
RE: Vanderhall customer service is poor. - by Vector-BFC - 07-19-2020, 11:48 PM
RE: Vanderhall customer service is poor. - by BLACKJACK2020 - 07-20-2020, 09:46 AM
RE: Vanderhall customer service is poor. - by halvarez1017 - 07-21-2020, 01:01 AM
RE: Vanderhall customer service is poor. - by Vector-BFC - 07-21-2020, 01:40 AM
RE: Vanderhall customer service is poor. - by halvarez1017 - 07-21-2020, 01:42 AM
RE: Vanderhall customer service is poor. - by Vector-BFC - 07-21-2020, 01:42 AM
RE: Vanderhall customer service is poor. - by halvarez1017 - 07-21-2020, 02:06 AM
RE: Vanderhall customer service is poor. - by Vector-BFC - 08-09-2020, 07:17 PM
RE: Vanderhall customer service is poor. - by coolwhip - 08-09-2020, 08:11 PM
RE: Vanderhall customer service is poor. - by Scoutertwotoes - 05-25-2023, 01:17 AM

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